For Purolator, customer service is top priority, and
nowhere is this more true than in the Atlantic Canada Region where
Purolator serves all communities in Newfoundland and Labrador, P.E.I,
New Brunswick and Nova Scotia. With its extensive national network
capacity and local expertise, Purolator is able to offer a complete
range of services and superior customer service to organizations
with distinct Atlantic needs as well as to businesses requiring
access to the national marketplace.
Product distribution is critical to Atlantic-based companies serving
Canada's larger markets. Increased entry into the national marketplace
and bringing more business to the region is key to the region's
growth. Atlantic companies typically operate on a smaller scale
than their Western counterparts, and sometimes this means they do
not have the same economies of scale to invest in their distribution
and logistics practices. Purolator's national and cross border shipping
solutions include automated services, returns management, and advanced
account management to help enhance productivity and distribution
for these companies. As a result, Purolator plays an important role
in assisting Atlantic businesses to grow their business both nationally
and internationally.
Purolator's air linehaul capacity has proven to be an asset in
serving the growing logistic requirements of the Energy markets
in Halifax and Newfoundland. Purolator is continually exploring
partnerships with customers and associates in this region in order
to meet and exceed the unique requirements of their specific industry.
Customers in the Atlantic Provinces generate 3500 calls per day
into our Contact Centres. Employees at the Moncton Contact Centre
provide a "one stop solution" to more than 23,000 calls
per day. Purolator's Moncton facilities include a Depot, an Administration
Centre, a Customer Contact/Trace and Claim Center, employing more
than 500 people.
Fast Facts
Annual revenue: $25-27 million
Percentage of national revenue base: 2.5% of $1billion
Number of Employees: 1,000, 8% of 13,000 employees
Facilities: There are 24 Facilities in the region including
an Administration Center, Tracing Centre, Retail Centres, Customer
Contact Centre, Drop -off Centers, Depots and Sub-Depots.
Shipping volumes: 30,000 deliveries a day,
11,000 pick-ups a day
Manage 3.6 % of the company's shipments
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